Let Expetec "AYCE" your I.T. tests while you focus on running your business!
COMPLETE TECHNOLOGY MANAGEMENT (“All You Can Eat" Level Pay IT - AYCE)
Most small and medium businesses don’t have the luxury of a fully staffed IT department. We can fill that role. We act as virtual staff, making sure businesses reap all the benefits of their technology. With this total service package, we provide our clients with:
- A single point of contact for all technical needs (Vendor Management);
- Remote network management and support (Service/Help Desk);
- Client ticketing access (Service/Help Desk);
- Predictable, low monthly technology costs through Hardware As A Service (HAAS); and
- Complimentary assessments/technology check-ups to provide technology roadmaps and reduce unnecessary/unproductive technology costs.
Vendor Management:
Time and resources spent managing vendors means time away from revenue-generating tasks. Since all technology is interdependent, Expetec offers to manage relationships with the vendors that supply services to our clients for telephone, broadband, office equipment, computers and the like. That allows our clients to:
- Get back to managing their businesses;
- Make sure their technology components integrate and complement one another rather than working against each other;
- Eliminate duplication of equipment and avoid unnecessary technology purchases;
- Know they are getting the most from all their technology-related vendors; and
- Head off problems before they start, being proactive.
Service/Help Desk Support:
When our clients experience a glitch in their computer systems, we can help. By designating Expetec as their service/help desk, we allow our clients to:
- Get cost-effective support whenever or wherever needed;
- Experience the kind of help found at enterprise-level companies with fully-staffed service desks; and
- Concentrate on running their businesses rather than overcoming technology problems.
HaaS/Hardware as a Service:
The “Hardware as a Service” (HaaS) model is a complete, “all you can eat" IT managed services solution, including hardware, provided at a flat monthly fee to our clients. Clients will receive a complete changeover to state-of-the-art hardware every 30-40 months at a negotiated flat contract rate which includes data migration, data backup and security, and unlimited service/help desk support. Since Expetec retains ownership of the equipment, clients experience significant tax advantages in addition to predictable technology costs. Delivering and implementing the HaaS experience is really the essence of Expetec and the future of business technology services.
Business benefits include:
- Proactive monitoring;
- Rapid resolution of network issues;
- Reduced total cost of ownership (TCO);
- Reduced risk of downtime;
- 24x7x365 NOC and Help Desk support;
- Single point of contact for all issues;
- Equipment and upgrades included; and
- Empowers business owners to focus on running their businesses. The HaaS (Hardware as a Service) Solution is the process of the future for delivering technology solutions to our SMB target market. Clients who see the advantage of doing business this way will have to qualify to be accepted for the HaaS solution.
Mechanics of HaaS:
- Contracts are written for 3 years and then renewed after 3 years.
- One monthly cost for “all you can eat” IT service.
- IT infrastructure is upgraded to meet minimum requirements to use this HaaS service, and monthly cost includes the infrastructure upgrade.
- Clients get a web portal to create trouble tickets, and they can track their own ticket progress.
- When clients sign up for HaaS, service reports are generated and reviewed with the client every month for the first three (3) months, then changed to quarterly after that.
- All client support is handled remotely unless the problem makes that impossible.
- Desktop computers are replaced every 30 months, and servers are replaced every 40 months regardless of computer condition. Applications and data are transferred to the new units.
- The used computers are refurbished and resold from our shop.
- All client vendor management is supported by Expetec as part of the service.
- Since the client does not own the equipment, the entire service is a write-off on taxes.
Additional AYCE info available under the Services tab menu as file downloads.
